Shipping policy

 

Shipping Policy

Processing Time All orders are processed within 2–5 business days. Orders placed on weekends or holidays will begin processing the next business day. During peak seasons and holidays, processing times may be slightly longer — we appreciate your patience.

Pre-Orders Pre-order items have a lead time of 2–3 weeks. If your order contains both in-stock and pre-order items, your order will ship together once all items are available. We'll send you a confirmation email with updates on your pre-order status.

Shipping Rates & Delivery We offer standard shipping on all orders. Shipping rates are calculated at checkout based on your order total and destination.

• Standard Shipping (5–7 business days)

Expedited and overnight shipping are not standard offerings but may be available upon special request. Please contact us at shop.hudson.willow@gmail.com prior to placing your order to inquire.

Free Shipping Enjoy free standard shipping on all orders over $150.

Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Damaged or Lost Packages If your package arrives damaged, please refer to our Refund Policy. If your package is lost in transit, please contact us at shop.hudson.willow@gmail.com with your order number and we'll work with the carrier to resolve the issue.

Shipping Restrictions We currently ship within the United States only.